Hello, One of my buyers reached out and said they wanted me to add a trial avalible for some of my content. I make sure everything has "trial" checked and also looked at the content on it does show "trial" checked as well, however, the trial option is not showing up?? See attached screen shots...More
I tried to download different things in the gallery, but I cannot download anything. An error message pops up (see screenshot): "Failed to install content during decryption."...More
Hello, Meshes disappear when zooming. I have reduced the situation to a minimum: Create Accessory adds an obj- file to the standard avatar. After reading Opacity jpg or prn file the effect occurs. If you zoom in on the head of the avatar, more and more hair will disappear. The effect is not...More
I am finally able to force Blender to pull the right maps, then I realized that my customized character has huge dents in the normal map that shouldn't be there. I have attached screen captures of how it looks in CC3.3 and Blender. I have also attached the offending normal maps. I tried to...More
Hi, This issue started happening when I upgraded to 3.3, last week. I have a macbook pro with Bootcamp. If I start CC3 in a monitor that is not the laptop built in one, it freezes and spins forever....More
This might not cause any problems if the Max Texture Size in Preferences is set to be over 1024. However, a problem arises, when Max Texture Size in Preferences is set to 1024. On FBX or OBJ export, normal map internally downsized to 1024 and then blown up back to 2048....More
GOZ is still importing with the stiff A or T pose instead of the Unreal relaxed A pose. I was told by support that it's supposed to be using the OpenA_UE4 pose for GOZ by default now....More
Problem: After installing and activating the plugin I am unable to use the full services offline. My current situation does not allow for me to be online all the time. I have been working with your technical team for a couple weeks now and cannot figure out why this is happening. We think...More
