Indigo Renderer Plugin not working after iClone 7.92 update

Votes
0

Product:
iClone 7

Version:
7.92

Status:
Closed

Issue 8018

Indigo Renderer Plugin not working after iClone 7.92 update

iClone tells me Indigo Render plugin fails to load upon startup. I have iClone set to start as system Admin.

OS: Windows 10

15
1764

Bug Indigo Render

Submitted byAscensi 2021/07/21 00:04:25

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COMMENTS (15)

Ascensi 2021/09/08 13:58:25

Hi Molly the instructions is a bit vague,  do you have a link that I can "download" the dll file from?

Feedback Tracker Admin 2021/09/09 02:35:06

Hi Ascensi，

I uploaded the Indigo dll attachment in the background,but it can't be seen in Feekback.I've uploaded it to the cloud,please download it.Thanks.
https://file.reallusion.com/ICIndigoRender.zip

Molly
Reallusion

Feedback Tracker Admin 2021/09/08 02:13:52

Hi Ascensi，

We need you to provide log to to help us identify the problem,please follow the steps below:

1. Cut Ingido dll and paste to another folder
C:\Program Files\Reallusion\iClone 7\Bin64\Plugin\ICIndigoRender.dll

2. download Indigo dll and copy it to the path:
C:\Program Files\Reallusion\iClone 7\Bin64\Plugin

3. Download registry and double-click WER_ON.reg
https://drive.google.com/file/d/10LLfXMh94JEFT2CK4hD9ejpsuzwnAq7l/view

4. Launch iClone

5. Find log file from here:
    %LOCALAPPDATA%\Reallusion\

Please send back the log files to us.Thank you.

Molly
Reallusion

Ascensi 2021/09/07 13:38:54

I also recently tried installing the RT version and it still fails causing iClone not to start!  Is there any update on this? were now in the last month of the contest!

Ascensi 2021/08/27 14:24:14

Private Comment

Ascensi 2021/08/27 14:22:39

Private Comment

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