Hi benliuhai, I have got it.Thanks.I found you only purchase Motion Live,not profile.You need purchase Motion Live profile for Facial / Body / Hand.When you installed profile,you will see the profile in Gear List. You can buy profile from here: https://mocap.reallusion.com/iClone-motion-live-mocap/buy.html Molly Reallusion
Hi benliuhai, Thank you for your feedback. Did you install Motion Live profile?Please provide system information file to help us check it. Attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private. Here is the description about how to get your system information file. https://www.reallusion.com/FeedBackTracker/Home/HowToGet Your help is highly appreciated. Molly Reallusion