Program Won't Open Complains about DX11 Graphics Card

Votes
0

Product:
Character Creator 3

Version:
3.31

Status:
Not Reproducible

Issue 7249

Program Won't Open Complains about DX11 Graphics Card

The program no longer runs. It complains that I don't have a DX11 compatible graphics card. I have a GeForce GTX 1060 card with 6GB and the program has always worked with this card before. However, I recently have attached a second monitor that is being driven by an Intel HD graphics Card. In this scenario, the Intel display is identified by Windows as ID 1 and my other display driven by GeForce is ID 2. The GeForce display is checked as being the Main Display.

However, it seems likely that the CC3 program is recognizing the ID 1 display adapter and disqualifying it.

OS: Windows 10

9
2722

Bug

Submitted byMagique 2020/09/09 21:33:24

1 2

COMMENTS (9)

Magique 2020/10/30 16:23:08

When I leave only the monitor with Intel  graphics plugged in then it doesn't do anything. The program doesn't launch and there isn't even an error box. Once I saw the program running in Task manager, but after a few seconds it went away.

Feedback Tracker Admin 2021/01/08 01:53:11

Hi Magique,

Please update your intel graphic card driver to see if it work.
Thanks for your help!

Calvin
Reallusion.

Magique 2020/12/14 03:44:03

No, I do not have Smart Gallery installed.

Feedback Tracker Admin 2020/12/14 03:04:38

Hi Magique,

Did you installed Smart Gallery?
If so, please try to uninstall it to see if CC will launch successfully.

Calvin
Reallusion.

Magique 2020/11/05 04:51:55

No, it doesn't. If it did then I would have definitely used it that way. The only way I can use 2 monitors is by using the separate video cards.

Feedback Tracker Admin 2020/11/05 03:38:16

Hi Magique,

Thanks for your reply.
Did your GTX 1060 have other socket such as HDMI or VGA or DVI?
Could you plug both monitor to same Graphic card to see if CC launched successfully?
Thanks for your help!

Calvin
Reallusion.

Feedback Tracker Admin 2020/10/26 05:42:17

Hi Magique,

Only turn off monitor won't change the Windows Display setting.
Please try to disconnect the wire of monitor to make sure it was the multiple screen caused the issue.
Thanks for your help!

Calvin
Reallusion.

Magique 2020/10/21 14:57:14

Sorry, I've been too busy with job and other things. I tried by simply turning off my main monitor and leaving only the Intel card monitor on and it would not launch. But I don't know if the main monitor needs to be completely disconnected to be a valid test.

Feedback Tracker Admin 2020/10/21 09:03:36

Hi Magique,

Did you launch CC3 successfully?
Feel free to let us know any progress!
Thanks for your patience and help.

Calvin
Reallusion.

1 2