Votes
0
Product:
Character Creator 2
Version:
2.2
Status:
Closed
Issue 3698
When sending character from IC7 or starting CC2 standalone "Failed to load file"
When sending character from IC7 or starting CC2 standalone "Failed to load file", I get a failed to load file error. I have IC7 and CC2 installed on two computers and they are properly registered on the website. I only work when connected to the internet. Any ideas on what is going on??
OS: Windows 10
  •  15
  •  5414
Bug
Submitted bypedrosura Dec 17, 2017
1 23
COMMENTS (15)
WayN Jan 5, 2018 
No problem,  I am glad that I could help. Thank you for choosing our product : D, and patience for helping us investigate this issue.
pedrosura Jan 4, 2018 
Did all of the above and it worked. I had installed this same driver. Thank you for showing me how to do the clean install. That fixed the problem. You can close this ticket. Thank you.
pedrosura Jan 4, 2018 
Thank you. I will try it and report back. Both programs work on Windows 8 compatibility mode. 
I already have this driver installed but didnt do a clesn install. I woll try it snd let u know...
WayN Jan 4, 2018 
Hi Pedrosura,

Sorry, the driver I pasted was desktop

for notebook, it is

http://www.nvidia.com/download/driverResults.aspx/128425/en-us
WayN Jan 4, 2018 
Hi Pedrosura,

Could you try to perform a clean install of the NVIDIA driver,

download the lastest driver (win10 64bit, 388.71)
http://www.nvidia.com/content/DriverDownload-March2009/confirmation.php?url=/Windows/388.71/388.71-desktop-win10-64bit-international-whql.exe&lang=us&type=GeForce

and follow the steps in (custom ➔ perform clean install)
https://support.ubi.com/en-gb/faqs/000025720/Nvidia-Driver-Clean-Installation

Let us know if it still doesn't works

Thanks!
1 23