let’s get straight to the point, why every time I drag and drop or I apply the motion into the character the software immediately crashes, this makes me stressed even though I just bought a license to enjoy all the features. thank you and please help …

Votes
1

Product:
Cartoon Animator 5

Version:
5.33

Status:
Not Reproducible

Issue 12044

let’s get straight to the point, why every time I drag and drop or I apply the motion into the character the software immediately crashes, this makes me stressed even though I just bought a license to enjoy all the features. thank you and please help …

OS: Windows 11

Attachment:

Bug

Submitted byv.bagalishvili 2025/06/29 12:30:59

COMMENTS (1)

Feedback Tracker Admin 2026/01/02 07:05:58

Thank you for your feedback.

Please provide your actor、motion and crash dump file to help us identify the problem. 

Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump.
https://ftp.reallusion.com/reallusionsupport/CTA5_WER_Crash_Dump.zip

Please capture a screen video about this issue, put it on the YouTube, and add the link in your next comment.

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. you can use private comment if you want to keep it private.

Allen
Reallusion